Returns & Exchanges

At NA POCZĄTEK, we prioritize the freshness and quality of our food products; however, if you are not satisfied with your purchase, you can return non-perishable items within 14 days of delivery. Due to health and safety regulations, perishable goods can only be returned if they arrive damaged or defective.

1

Notify Our Team

Contact our customer service department via email within the eligible return period to initiate your request and receive a return authorization number.

2

Prepare Your Package

Carefully pack the unopened products in their original packaging, ensuring all seals are intact to maintain safety and hygiene standards.

3

Ship the Items

Send the package back to our distribution center using a tracked shipping method; please note that return shipping costs are the responsibility of the customer unless the item is faulty.

4

Receive Your Refund

Once we inspect the returned items and verify their condition, we will process your refund to the original payment method within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing